+44 (0)1279 874628

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Air Quality Engineering Solutions

An extension to your business…

We offer a wide range of service and maintenance packages as determined by the needs of each individual client. To ensure the data capture is of the utter most quality we only employ highly trained engineers to maintain and fit parts.

Our customers receive their own on-line portal free of charge which includes an on-line support ticket system available on any PC or smart phone. This system automatically updates and informs customers as progress is taking place, providing complete communication and transparency and keeping customer fully up to date with their services.

Our services include but are not limited to:

  • Marketing consultancy and PR activities, social media, surveys
  • Diffusion Tube Collection
  • Full data management (DMU)
  • Public display of data on www.wecare4air.com
  • Spare parts for all Air Quality Analysers
  • Service & maintenance contracts (ESU)
  • Local site operation (LSO)
  • Equipment Sale & Lease (New & Refurbished)
  • Data and systems backed up off site

Service Support and Field Engineers

We offer a dedicated Customer Support Manager available during office hours with remote access to offer technical support and identify any issues. We have a strict engineer / work ratio to ensure that we never over commit and can provide an excellent service to all customers and to date every call out has been attended within 24 – 48 hours.

LSO (Local Site Operator)

Data loss can be vital so a regular LSO service ensures equipment stays in good working order between services. We offer an LSO service to carry out essential checks based on customer requirements; be that weekly, fornightly or monthly.

Spare Parts

We understand the importance of issuing a repair quickly and effectively to ensure that minimal data capture is affected by a malfunction. Therefore, we always strive to issue a repair on the first visit and if a repair is unable to be completed a hot spare analyser will be installed free of charge to continue data capture offering you the ultimate reassurance that we can maintain data capture throughout the term of the contract.

In addition, due to our fantastic relationship with major manufacturers we offer new equipment and spare parts from our workshop with many available on a same-day dispatch.

Please contact us for a quotation on 01279 874628